- Q13: What is the typical lead time for delivery?A: The lead times for standard products are as follows:
In-stock products: Shipped within 3–7 business days after receipt of payment. - Q14: What modes of transport do you support?A: We support Full Container Load (FCL), Less than Container Load (LCL), bulk carriers, and specialized vessels for hazardous cargo. For liquid chemical products, we can arrange transportation via ISO tanks or drums.
- Q15: What payment methods do you accept?A: We accept various international trade settlement methods, commonly including:
Telegraphic Transfer (T/T): Typically 30% upfront payment, with the remaining 70% paid upon presentation of a copy of the Bill of Lading. - Q16: Do you offer Open Account (OA) terms?A: For long-term partners with a proven track record of good credit, we may offer Open Account (OA) support following a comprehensive internal credit assessment. For new clients engaging in their first transaction, we generally recommend using T/T or L/C as the preferred payment method. VII. After-Sales Service
- Q17: What should I do if the product I receive has quality issues?A: We place great importance on customer satisfaction. Should any quality issues arise, please provide relevant evidence (such as photos, videos, third-party inspection reports, etc.) in a timely manner. We will actively negotiate a solution in accordance with the terms of the contract, which may include returns, exchanges, replacements, or appropriate compensation.
- Q18: Do you provide technical support?A: Yes. Our business team possesses specialized expertise in the chemical field and is available to assist customers with inquiries regarding product applications, technical parameters, processing techniques, and related matters. If necessary, we can also coordinate with the manufacturers to provide more in-depth technical support.
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